Method and training program design for businesses that grow through other people.
Your business was built on your experience and judgment. The next stage depends on other people delivering that work with the same reliability your clients get from you.
Special Projects builds the methodology, tools and training programs that make your results repeatable across a team, trained practitioners or an entire organization.
Who this is for
Founders and leaders of established businesses, and businesses being built, where expertise and skills need to be transferred from the founder to the people who will be delivering the work: consulting and advisory businesses, training companies, professional services companies and teams preparing to scale. It’s equally for the founder or expert with a proven process who wants to build a certification around their unique method.
Our clients have a few things in common
Method first.
We crystallize the core methodology before building anything else. It becomes the hub of your body of work: every playbook, program, certification and future product is an extension of it, so everything you build stays connected as you grow.
The method is designed around how you actually make decisions. Some clients start at the beginning and some walk in at phase three. Where your work branches, we build the decision points in, so the people you train can read a situation the way you do and still produce the same result.
Five phases
Immersion & Extraction
Two days in person. Everything on the wall.
Two days together, in person wherever possible, because putting everything on the wall changes what we can see. Your process, tools, assessments and the calls you make on instinct all come out of your head and into one place. Bring whatever exists: docs, decks, scorecards. If it’s never been written down, it comes out through dialogue. Your client history is the data set, so the method is built from engagements you’ve actually delivered.
You leave withYour full body of knowledge, in one place.
Method Mapping
The core method, its phases and its decisions.
We crystallize the core methodology and map it to the real arc of your engagements: the phases, the milestones that show a client is ready to move forward, and the tools and decisions that belong to each phase. This is where we determine whether your method runs in sequence or branches by situation, and design the decision logic to match.
You leave withYour named methodology and tools map.
Program Design
Design how other people learn to deliver your method.
Using Kristin’s vetted Program Design Framework, we design how other people learn to deliver your method. We identify the skills each practitioner needs and build every one through the 4D model. We also set the standards that protect your brand: how a practitioner is assessed and signed off before they work with your clients, and how success is measured on both sides, practitioner performance and client experience. If you have a facilitator or early practitioner in place, we test with them as we build.
You leave withProgram design and competency standards.
Asset Development
Your raw material, built into training assets.
You provide the raw material. Our team develops it into the training assets your people deliver from: playbooks, practitioner handbooks, assessments, scorecards, templates and short training video scripts. Some methods need ten tools and some need a hundred. The Method Mapping phase helps us determine the scope for this phase of the project.
You leave withA consistent delivery system.
Rollout & Advisory
Support as the method goes into the field.
Once the foundation is built, clients continue with advisory support through rollout and their first practitioners in the field, or scope the next layer: an assessment suite, a certification pathway or a new program built from the same method.
You leave withA partner through rollout.
Every skill is built through the 4D model
What good looks like: an example, a voice note, a completed template
The thinking behind it
In practice, then live
Refine until it holds
The experience behind the work
This work draws on nearly 20 years of designing and delivering training inside large organizations, where a program only counts if it holds up at scale.
people in the organization whose training Kristin led
Award-winning manager certification program
practitioners certified in a method Kristin helped codify
in sales from that certification
Nearly 20 years in corporate training and leadership development · Master’s degree in adult learning and curriculum design · ICF International PRISM Award
Selected work
A $20M+ certification with 2,000+ graduates
An intuitive coaching methodology, codified into a year-long, ICF-accredited certification.
Read more
The practice everyone wanted to replicate, codified
Her clinical method and business frameworks, built into mentorship programs, in-services and an online course other physiotherapists learn from.
Read more3,000 people. One training standard.
A full training system, from server training to manager coach certification, recognized with the ICF International PRISM Award.
Read moreLeadership development for Vega · Aritzia · Tap & Barrel · Pan Pacific Hotels
“Kristin helped me turn what I knew intuitively into a framework that I could teach and license.”
How we work together
A direct partnership
You work with Kristin throughout. Our curriculum designer joins during Asset Development.
Leadership involvement
The method lives in you, so your time is built into every phase.
A weekly decision meeting
One standing call where approvals and the larger calls get made.
Slack and Google Docs in between
Drafts come to you for review and sign-off.
Immersion & Extraction through Program Design typically runs about three months. Asset Development is scheduled to the deliverables.
Scoped to deliverables and confirmed following discovery.
Begin with a conversation.
Every Special Project starts with a discovery call about where your method stands today and what your business needs it to do next.
Book a discovery call